Help Center

Supported Browsers

Updated November 30, 2015

Get Connected officially supports and recommends the following browsers:

Unfortunately, we cannot ensure an optimal Get Connected experience for users on different or older browsers (such as Internet Explorer 9). For example, users of IE 9 will find that form fields are blank (they do not include labels inside text boxes to help them fill out forms).

Sign-up Form in Chrome Sign-up Form in Internet Explorer 9

Why We Don't Support IE9

Get Connected does not support Internet Explorer 9 for several reasons:

  • Security concerns and modern web standards: The last release of IE 9 was in 2011, and Microsoft is dropping support for IE 9 in January 2016. This means that Microsoft will no longer provide security patches for older browsers. Microsoft has already stopped updating IE 9 to comply with modern web standards. Because of this, most major websites have transitioned away from IE 9 compatibility. For example, Google no longer supports IE 9 on any of their sites (more info here).
  • Market share: Worldwide, less than 2% of internet traffic comes from IE 9 users, and a lot of that comes from China (see this report). There are very few users left in the US for whom IE 9 is their only option to access the internet. Get Connected is compatible with the most commonly used browsers, but we unfortunately can't support every version of each browser that's available.
  • Mobile compatibility: The mobile compatibility features of Get Connected and many other modern sites are based on standards that are not supported in IE 9. 64% of adults in the US use a smartphone or tablet to browse the internet, and for 7% of adults, a mobile device is their only way to browse the internet (Pew Research). More people in the US are actually reliant on mobile devices for internet access than are reliant on IE 9.

For an optimal Get Connected experience, users of IE9 should upgrade to a later version of Internet Explorer or switch to a different, more commonly used browser. To learn more about the browsers that Get Connected does support, click one of the links provided here.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Powered by Zendesk