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Glossary for Connect Sites

This glossary is for all Connect site users (volunteers, agency managers, and site managers). It is updated on a regular basis. If you think a term should be added, please contact us and let us know!

Note: If you know the term you're looking for, click CTRL+F, enter your search term in the text box provided, and press ENTER.

Active (Status) | Any user, need, agency, or event that is currently using (or being displayed on) Get Connected. For reference, see other statuses: Imported, Inactive, Pending. See also Expired (Needs).

Admin | See Site Manager

Admin Panel | See Manager Panel

Advanced Event | Typically a large-scale event in which multiple nonprofit organizations participate by offering volunteer opportunities. An example is the United Way’s Day of Caring. Click here to learn more about advanced events .

Advanced Event Module (AEM) | Module designed for managing advanced events.

Agency | A nonprofit organization.

Agency Manager | Someone who can edit an agency’s profile, post needs and events on behalf of an agency, and approved volunteer hours submitted. An Agency Manager automatically receives email notifications when users respond to needs and events.

Agency Partner | See Partner Agency

Agency View | In Get Connected reports and agency manager stats, an “agency view” refers to an agency profile page that has been visited. If a user is viewing an agency profile and refreshes the page, the system counts that as two agency views.

Automated Notifications | Messages that are triggered by a particular event, such as an individual responding to a need.

Avatar | Another word for logo

Banner | The top section of a page; the banner does not change from page to page within a site. Your site should have two banners uploaded:

  • For desktops and laptops: 1600 pixel x 250-300 pixel banner image (JPEG, PNG, or GIF)
  • For mobile devices: 960 pixel x 300-360 pixel banner image (JPEG, PNG, or GIF)

Blog | Web log. Use of a blog is optional on Connect sites. The blog is managed by a site manager.

Causes | Designations applied to agencies; used to match agencies up with volunteers who express an interest in one or more of an agency’s causes. Each platform has 16 causes. A site manager can replace the default causes with custom causes as desired.

Cluster | System to allow "self-tagging" of agencies and needs by Agency Managers.

CMS | See Content Management System

Comma-Separated Value | A file in which data can be stored as a structured table. CSVs have a .csv extension and are typically text files where the information is separated by commas.

Company | (Advanced Events) An entity (typically a corporation) to which an Site Manager can assign one or more advanced-events needs. Companies can be loaded into your database manually or via import. Companies in the database can then be added to an advanced event and assigned needs.

Company Manager Link | In advanced events, a unique link that a company manager uses to view private needs that have been assigned to the company. This link is provided in the "AEM: Corporate Partner Invite" notification and is generated when the email is sent. It works only if clicked from the email notification; it will not work if copied and pasted into a browser's address bar.

Content Management System (CMS) | Feature available to Site Managers for creating, editing, and publishing web pages .

CSV | See Comma-Separated Value.

Dashboard | See User Dashboard or Manager Panel Dashboard.

Disaster Response Module (DRM) | Module designed for managing spontaneous unaffiliated volunteers (SUVs) in time of disaster.

Email Blast | Administrative tool for emailing groups of users.

Employee Access Link | In advanced events (AEM), a link that employees of a company (or members of a group) can use to accessing private needs that have been assigned to their company or group.

Event | A public occasion sponsored or promoted by a nonprofit organization, and to which the community is invited to attend.

Expired (Need) | A need whose “happens on,” “runs until,” or shift date is in the past. Needs are no longer displayed publicly after they expire. Admins and agency managers can view and revive needs as desired.

Export | Transfer of data to a spreadsheet.

Favicon | An icon associated with a URL. Favicons are displayed in various places, including a browser's address bar, a browser tab, or in a bookmark list. 

Fan | An agency fan receives notifications when one of their fanned agencies posts a new need or events. Anyone who is logged in can fan an agency.

File | A feature that allows admins to save PDFs and other file types to the platform. A unique URL is provided for each uploaded file.

Form | A feature for building and sharing forms. Form results are emailed to the recipient specified by the admin.

Grid View | The default view for looking at agencies, needs, and events. Access grid view by clicking the applicable icon.

Image Manager | Tool for storing photos and other images used on the site.

Image Rotator | Tools for displaying photos and other images in slideshow format. The image rotator is featured on the Dashboard and is controlled by the Site Manager.

Impact Area | A defined category of volunteer impact. Examples can include education, health, income, or they can be more specific (middle school success, childhood obesity, job training). When posting needs, agency managers can select applicable impact areas, and volunteers can search for needs by impact area.

Impact Value | Monetary value of a volunteer hour. A user’s impact value is shown on both the user's Dashboard and the volunteer resume. Value is determined based on state rates provided at

Import | Transfer of data from a spreadsheet or CSV file.

Imported (Status) | Status applied to agencies that have been imported into the system but have not yet been activated.

Inactive (Status) | Applied to any agency, user, need, or event that has been manually deactivated by an Site Manager. Note: An expired need is not necessarily an inactive need; if a need is in the past but was never manually deactivated, it is classified as active.

Incomplete Agency | An “incomplete agency” is one whose profile does not include a logo, complete contact information, and/or complete address/location information. From the admin panel, an admin can view incomplete agencies and email the agency managers to remind them to complete their agency profiles.

Interests | Designations applied to needs; used to match needs up with volunteers who indicate a preference for certain interests. Each platform has 16 interests. An admin can replace the default interests with custom interests as desired.

Language Override | Replacement of a term on your site with a term of the Site Manager's choice (for example, replacing "need" with "opportunity). Click here for more information on language overrides.

List View | An optional view for looking at agencies, needs, and events. Access list view by clicking the applicable icon.

Manager | See Agency Manager or Site Manager

Site Manager Panel | Accessible only by site managers, the admin panel has a dark red background and features the tools necessary to manage a Get Connected platform. Also known as the admin panel.

Manager Panel Dashboard | The default page of the Manager Panel; includes shortcut buttons for managing various areas of the platform, charts showing user activity, and links to site settings, the help center, email tools, and additional modules.

Menu | See Navigation Menu

Navigation Menu (also Navigation Bar) | A tool for moving from one page to another. The navigation menu is vertical and is located in the left-hand area of the screen.

Need | A volunteer opportunity; needs are typically posted to the site by agency managers.

Need Response | In Get Connected, a user responds to a need by clicking the Respond (or the Respond as Team) button. Following a need response, automated notifications are sent to both the volunteer and the manager(s) of the agency that posted the need.

Need View | In Get Connected reports, a “need view” refers to a need page that has been visited (i.e., the viewer opened a page showing just that one need). If a user is viewing a need and refreshes the page, the system counts that as two need views.

Notification Template | Get Connected sends out numerous automated notifications in response to different actions on the site; for instance, if someone responds to a need, an automatic notification goes to that volunteer, thanking them for responding. Admins can manage the texts of these notifications by accessing notification templates in the administrative view. Click here to learn more about automated notification messages. 

Partner Agency | Technically, "partner agency" is a United Way term for an agency that receives United Way support. In Get Connected, you can designate an agency as a "partner agency" by clicking the applicable box in the administrative view of the agency's profile. "Partners" is included in the agency "seach by" options.

Posting Page | Area of the Get Connected platform where agency managers can edit the agency profiles, add needs and events, review volunteer hours, view and export statistics, and access other modules (if available).

RSVP | In Get Connected, agency managers can use the RSVP feature for events. If the feature is turned on, users will be able to click an RSVP button. When this button is clicked, a message is sent to the agency manager. Part of this feature is the option to set a cap on the number of people who can attend an event. Once the cap is met, Get Connected displays a message with the event announcement that the event is full.

Service Learning Module (SLM) | Get Connected module designed for managing student volunteerism in colleges and universities.

Site Manager | Individual who can access the Manager Panel and manage their organization’s Get Connected platform. At minimum, all Site Managers should undergo Agency Manager training and Site Manager training.

Site Settings | Area of the admin panel; accessible from the top right-hand corner of the admin panel screen

Spontaneous Unaffiliated Volunteer (SUV) | Someone who has not received formal disaster-response training from any state organization or agency active in a disaster. Despite lack of training, SUVs are crucial in disaster response. Get Connected's Disaster Response Module (DRM) was specifically designed for management of SUVs in response to a disaster.

Spotlight | Tool for drawing attention to certain areas of the Get Connected platform. Up to three spotlights can be assigned.

Survey | A feature in Get Connected for surveying Get Connected users. Survey results can be viewed from the admin panel.

Tag | Designation that an admin can apply to a user, need, agency, or event. Tags are useful for grouping like items. Some tags are applied automatically; for example, a unique tag is applied to all agencies that are part of a single import.

User | Designation for individuals who have Get Connected accounts and can access only the public site. (In other words, users cannot access the admin panel.) Users include both volunteers and agency managers.

User Dashboard | A page shows a user’s volunteer snapshot, suggested needs (based on user interests), agencies, spotlights, and other useful items.

Voluntary Organizations Active in Disaster (VOADs) | Agencies involved in disaster-related work. VOADs provide skilled direct services in various stages of a disaster from prevention and preparation to response and recovery. Using Get Connected's Disaster Response Module (DRM), VOADs can reach area volunteers by posting specific disaster-related needs.

Volunteer Resume | A short PDF showing a user’s past volunteer activity, as entered in Get Connected.

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