Help Center
Follow

Agency Need Notifications

This article is for Site Managers. It applies to all Galaxy Digital products, with some exceptions.

Get Connected's standard automated notifications include messages that relate to agency needs. This article focuses on need-related messages that are sent to agency managers. Click here to learn about the messages that are sent to volunteers who respond to a need.

Note: For information on automated notifications in Get Connected, see the article Automated Notification Messages. For an index of all notification messages, see Index of Automated Notification Templates in Get Connected.

The following need-related notifications are sent to Agency Managers:

Agency Need Expiration Notification

This message goes to the Agency Manager who has posted a need with a duration of "Runs Until."

The message sent seven days before the need's "Runs Until" date. The default message informs the Agency Manager that the need is about to expire and provides a link for updating the need as desired.

By default, the Agency Need Expiration Notification template includes the following tags, or template keys:

Template Key Description (Text that replaces the key in the message)
to_firstname First name of the recipient
to_lastname Last name of the recipient
need_title Title of the need
agency_name Name of the agency
loginLink Link that enables the recipient to log into his or her account and update the need
signature Your site's custom signature

Agency Need Happens On Notification

This message goes to the Agency Manager who has posted a non–advanced-event need that has a duration of "Happens On."

The message sent seven days prior to the need date, and again on the day before it. The default message reminds the Agency Manager that the need is happening soon and provides a link for updating the need or accessing volunteer information for export.

By default, this template includes the following tags, or template keys:

Template Key Description (Text that replaces the key in the message)
to_firstname First name of the recipient
to_lastname Last name of the recipient
need_title Title of the need
need_description Description of the need
agency_name Name of the agency
loginLink Link that enables the recipient to log into his or her account and update the need
signature Your site's custom signature

Note: The user equivalent of this notification is the Upcoming Need Reminder template.

Agency Need Rejection

If your Site Settings require a Site Manager's approval for new needs, then the Site Manager will have the option of approving or rejecting a need. If you approve the need, no further notifications are sent. If you reject the need, however, the Agency Manager will receive the Agency Need Rejection notification.

This message informs the Agency Manager that a need has been rejected and encourages them to reach out to the Site Manager if they need to clarify the issue.

By default, the Agency Need Rejection template includes the following tags, or template keys:

Template Key Description (Text that replaces the key in the message)
to_firstname First name of the recipient
to_lastname Last name of the recipient
to_email Email of the recipient
need_title Title of the need
need_description Description of the need
need_id Identification number of the need, assigned by Galaxy Digital
signature Your site's custom signature

Notice of Need Response

This notification, which is sent to the Agency Manager, is triggered whenever someone responds to a need posted by that agency. The message provides the details that the volunteer entered on the Need Response Form.

Note: This template was previously titled "Need Response Notice Agency."

Here's an example of the template:

By default, the "Notice of Need Response" template includes the following tags, or template keys:

Template Key Description (Text that replaces the key in the message)
link A link to the need
site_name The name of your site
site_domain Your site's domain
message Volunteer's name, email address, and any other information entered on the Need Response Form
agency_name Name of the agency
user_fname Volunteer's first name
user_lname Volunteer's last name
user_email Volunteer's email address
signature Your site's custom signature

Note: A need response triggers two notifications: this one, and the Need Response Thank You message.

Ongoing Need Notification

This message goes to the Agency Manager who has posted a need with a duration of "Is Ongoing."

Ninety days after the need is added (or updated), this message goes to the Agency Manager. In addition to reminding the manager that the need is there, it provides a link to the site in case the manager wants to update the need.

Note: This message is sent only once per need update. For example, if Myrtle posts an ongoing need on January 1, she'll receive the Ongoing Need Notification message on April 1. If she opts to update the need then, she'll get another notification on July 1. If she doesn't update it, though, she won't receive this notification again.

By default, the Ongoing Need Notification template includes the following tags, or template keys: 

to_firstname First name of the recipient
agency_name Name of the agency
need_title Title of the need
loginLink Link that enables the recipient to log into his or her account and update the need
site_url Web address of your Get Connected site
lsite_name Name of your Get Connected site
signature Your site's custom signature

Tip: If an Agency Manager wants to be notified more often for an ongoing need, suggest that they classify the need as "Runs Until." They can set the "Runs Until" date to whenever they want and will receive the Agency Need Expiration Notification message seven days before their selected date.

Notification of Unregistered Volunteer

This message is sent to an Agency Manager when a volunteer unregisters from one of their agency's posted needs.

By default, the this notification template includes the following tags, or template keys: 

to_firstname Agency Manager's first name
to_lastname Agency Manager's last name
to_email Ag of the recipient (the Agency Manager)
user_fname Unregistered volunteer's first name
user_lname Unregistered volunteer's last name
need_title Title of the need
need_description Description of the need
site_name Name of the site
site_url Web address of your Get Connected site
agency_link Link to the agency's profile page
signature Your site's custom signature
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk